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Vehicle Quality Issues

Online tool for customers to report an issue with their car

Cazoo favourites

in My account

Design the favourites and searches journey on the site to allow customers to have them within their My Account

Cazoo Chatbot

Redefining the chatbot capabilities with YEXT to provide relevant content to the customer for pre-sale queries.

EE SIM Checkout

Redesign and migrate the current EE customer checkout journeys to a headless CMS to launch in 2023

A compilation of selected coherent and compelling experiences across products that I've led and shipped making people's lives easier. These case studies showcase that I'm customer-obsessed and use data and research to inform and validate design decisions.

Product Portfolio

EE Deals zone

Offering new deals to current EE customers to increase retention and improve conversion.

Coming soon

EE Black Friday

End-to-end customer journey to launch the Black Friday campaign with improved conversion and customer experience.

Coming soon

Cazoo vehicle quality issue reporting tool

Cazoo favourites in My account

EE SIM checkout

Cazoo chatbot

EE 5G launch (coming soon)

EE Black Friday (Coming soon)

EE Deals zone optimisation (coming soon)

EE Homepage redesign + EE styleguide (coming soon)

A compilation of selected coherent and compelling experiences across products that I've led and shipped making people's lives easier. These case studies showcase that I'm customer-obsessed and use data and research to inform and validate design decisions.

Product Portfolio

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Kirti Devi Ram

© 2023 by kirtiram.co.uk.  |  Kirti's Portfolio

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